Privacy policy

PRIVACY AND COOKIES POLICY

This Privacy and Cookies Policy (“Privacy Policy”) explains how Studio Litkovskaya LLC, a company registered in Ukraine under identification code 36677519 (“we”, “us”, “our”), collects, uses, discloses and protects your personal data when you visit or use the website https://litkovska.com (the “Website”) or otherwise interact with us.

For the purposes of applicable data protection law, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), we act as the “data controller” in relation to your personal data processed via the Website.

By using the Website or purchasing Products through the Website, you acknowledge that you have read this Privacy Policy. Where required by law, we will ask for your consent separately (for example, for certain types of marketing or non-essential cookies).

1. PERSONAL DATA WE COLLECT

The personal data we collect about you depends on how you interact with the Website and our services.

1.1. Information you provide to us directly

This may include:

Contact details: your name, billing and delivery address, phone number, email address.

Account data: username, login details, password (hashed), and any information stored in your account.

Order and delivery details: Products ordered, delivery address, order notes, payment confirmation, billing address.

Purchase history: Products you view, add to cart, purchase or return.

Customer support information: information contained in your communications with us (emails, forms, messages, phone calls), including complaints, questions and feedback.

1.2. Information collected automatically (cookies and similar technologies)

When you visit or interact with the Website, we automatically collect certain information using cookies, pixels and similar tracking technologies. This may include:

technical data about your device (IP address, browser type and version, operating system, language settings);

information about your interaction with the Website (pages viewed, clicks, time spent, navigation paths, referring URLs);

information about your interaction with our emails (whether you opened or clicked on them).

We may use third-party analytics and advertising tools (such as Google Analytics and tools provided by Shopify) that set cookies and similar technologies on the Website. For more information about the cookies used by Shopify, please see: https://www.shopify.com/legal/cookies  

1.3. Information received from third parties

We may receive personal data about you from third parties, for example:

Service providers that support the Website, including Shopify (hosting, e-commerce platform) and other technical providers.

Payment service providers, who process payment information (such as card details, bank account information and billing address) in order to complete your transactions.

Logistics and delivery partners, who provide delivery services.

Marketing and advertising partners, who help us deliver and measure advertising and communications.

Any personal data we receive from third parties is processed in accordance with this Privacy Policy and, where applicable, based on a valid legal basis under GDPR.

The Website may contain links to third-party websites or online services. We are not responsible for the privacy practices, security, or content of such third-party sites. You should review their privacy policies and terms separately.

2. PURPOSES AND LEGAL BASES FOR PROCESSING

We process your personal data only where we have a legal basis under GDPR. Depending on the context, the legal basis will be one or more of the following:

  • performance of a contract (Article 6(1)(b) GDPR);

  • compliance with a legal obligation (Article 6(1)(c) GDPR);

  • legitimate interests pursued by us or a third party (Article 6(1)(f) GDPR);

  • your consent (Article 6(1)(a) GDPR).

We use your personal data for the following purposes:

2.1. To process and fulfil your Orders

  1. processing Orders placed via the Website;

  2. arranging delivery and returns;

  3. managing your account;

  4. communicating with you about your Orders (confirmations, updates, returns, exchanges, refunds).

2.2. To process payments and comply with financial and tax obligations

  1. processing payments via payment service providers;

  2. preventing fraud and unauthorised transactions;

  3. maintaining accounting records and complying with tax and financial reporting obligations.

2.3. To improve the Website and our Products (analytics and research)

  1. analysing usage of the Website;

  2. understanding customer preferences;

  3. improving functionality, user experience and product offering;

  4. internal analytics and business optimisation.

Where required for non-essential cookies or similar technologies, we rely on your consent.

2.4. Marketing and advertising

  1. sending you marketing communications (e.g. newsletters, special offers, updates) by email or other channels (where permitted by law);

  2. personalising and measuring advertising on the Website and on third-party sites.

  3. Legal basis:

  4. consent (where required for direct electronic marketing);

  5. legitimate interests (to promote our Products and grow our business), subject to your right to object at any time.

You may unsubscribe from marketing emails at any time by using the “unsubscribe” link in our emails or by contacting us.

2.5. Customer support and communication

  1. responding to your questions, requests and complaints; 

  2. providing after-sales support;

  3. managing our relationship with you as a customer.

Legal basis: performance of a contract; legitimate interests (to provide good customer service and maintain our relationship with you).

2.6. Legal, compliance and protection

  1. complying with legal obligations;

  2. responding to legal requests from authorities;

  3. enforcing our Terms and Conditions;

  4. protecting our rights, property, safety and those of our customers or third parties.

Legal basis: compliance with legal obligations; legitimate interests (protection of our business, enforcement of legal claims).

3. COOKIES AND SIMILAR TECHNOLOGIES

Like many websites, we use cookies and similar technologies on the Website.

Cookies are small text files that are stored on your device when you browse the Website. They may be set by us (first-party cookies) or by third parties (third-party cookies, such as Shopify or analytics providers).

We use cookies to:

  1. operate and secure the Website (strictly necessary cookies);

  2. remember your preferences (e.g. language, region);

  3. analyse Website traffic and performance;

  4. personalise content and advertising (where applicable).

Information about cookies used by Shopify is available at: https://www.shopify.com/legal/cookies 

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Website and your user experience.

Where required by law, we will use a cookie banner or consent mechanism to obtain your consent for non-essential cookies (e.g. analytics or marketing cookies).

4. WHERE YOUR DATA IS STORED AND INTERNATIONAL TRANSFERS

Your personal data may be processed and stored:

  • in Ukraine, where our company is located;

  • in other countries where our service providers operate, in particular as part of services provided by Shopify in according to its Privacy https://www.shopify.com/legal/privacy

5. DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with the following categories of recipients, strictly for the purposes set out in this Privacy Policy:

Service providers and processors, acting on our instructions (e.g. Shopify, payment providers, IT and hosting providers, logistics and delivery companies, customer support tools, analytics and marketing platforms);

Marketing and advertising partners, including Shopify and other partners, who may use your data in accordance with their own privacy policies and applicable law;

Affiliates or related entities, where necessary and appropriate for administrative, analytical or business purposes;

Public authorities or regulators, where required by law or to protect our rights and the rights of others.

We do not sell your personal data.

6. DATA RETENTION AND SECURITY

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  1. for the duration of our contractual relationship with you;

  2. for as long as required by applicable law (e.g. tax and accounting rules);

  3. for the period necessary to establish, exercise or defend legal claims.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS UNDER GDPR

If you are located in the EU/EEA or the UK, you have the following rights in relation to your personal data, subject to certain conditions and limitations under GDPR:

Right of access – to obtain confirmation whether we process your personal data and to receive a copy of such data.

Right to rectification – to request correction of inaccurate or incomplete personal data.

Right to erasure (“right to be forgotten”) – to request deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected, or if you withdraw consent and there is no other legal basis.

Right to restriction of processing – to request that we restrict processing in certain circumstances (e.g. where you contest the accuracy of data).

Right to data portability – to receive personal data you provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller, where processing is based on consent or contract and carried out by automated means.

Right to object – to object at any time to processing based on our legitimate interests, including profiling, and to object to direct marketing.

Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise your rights, please contact us using the contact details in Section 9 below. We may need to verify your identity before responding to your request.

8. HOW TO CHANGE OR DELETE YOUR DATA / WITHDRAW CONSENT

You may request correction, updating or deletion of your personal data, or withdraw your consent to processing (where processing is based on consent), by contacting us at: customer@litkovska.com 

Please include “Personal data” in the subject line of your email.

Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal and does not prevent us from processing your data where another legal basis applies (for example, to comply with legal obligations or to perform a contract).

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, for example to reflect changes in our practices, in the Website’s functionality, or in applicable laws and regulations. We will publish the updated Privacy Policy on the Website and update the “Edition dated” line at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.


If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you can contact us at: Email: customer@litkovska.com (please indicate “Personal data” in the subject line).